Some Italian restaurants are very successful. Others are not. We see people who set up Italian restaurants, and within a few months, they are making serious money. We see other people setting up Italian restaurants, only to fail within weeks. So, what is the difference? Well, to understand the difference, you need to know the Italian restaurant success secrets. And I think I am qualified to dispense such secrets: having successfully worked in various Italian restaurants for a couple of decades, before setting up my own.
For an Italian restaurant to be successful, it needs to have well trained and experienced chefs. At the very least, you’d need one well trained and experienced chef to train the rest. Over and above being well trained and experienced, the chefs also have to be well motivated. It is possible to have a chef who is very highly skilled, but who nonetheless lacks motivation – leading to poor results.
Further, for an Italian restaurant to be successful, it needs to be well-equipped (especially in the kitchen). Otherwise once you start having to improvise on equipment, you are likely to find yourself having to compromise on the standards.
At yet another level, for an Italian restaurant to be successful, it needs to have well trained and experienced waiters. Again, besides being well trained and experienced, the waiters have to be well motivated to perform their role properly.
In the final analysis, the biggest determinant of success for Italian restaurants is ‘systems and processes’. The best Italian restaurants are the ones in which there are well designed systems and processes, to ensure that things flow smoothly whether the owners are in or not. This is where the question of having proper management structures comes in. With proper management, it is possible to design good systems and process. And with proper management, it is possible to ensure that the systems and processes are consistently implemented, in order to get excellent results.